Privacy Policy
Optimum Plan Management [OPM] is committed to providing quality services to you and this policy outlines our ongoing obligations to you in respect of how we manage your information.
We have adopted the Australian Privacy Principles [APPs] contained in the Privacy Act 1988 [Cth] [the Privacy Act] to set out our approach to the collection, use, disclose, storage, security and dispose of your information.
If you have any questions or concerns regarding this Privacy Policy, please contact our office on email: admin@optimumpm.com.au. A copy of the Australian Privacy Principles may be obtained from the website of The Office of the Australian Information Commissioner at www.aoic.gov.au
Collection of Personal Information
Personal information is information or an opinion that identifies an individual. The types of personal information we collect
The types of personal information we may collect about you include:
- Your full name
- Your date of birth
- Your contact details
- Your NDIS number and/or NDIS plan
- Your current service provider details if applicable.
- Your representative or nominee if applicable
Why we collect your personal information?
Optimum Plan Management [OPM] will collect information from you that is necessary for:
- The management of your NDIS plan and budget.
- That enables us to monitor our quality service and customer satisfaction.
- For invoicing the NDIA for the services, we provide
- As required by law
- For management of our services.
How we collect personal information:
Optimum Plan Management [OPM] collects personal information from you in a variety of ways, including:
- When you interact with us electronically or in person
- When we provide our services to you.
- Directly from your provider, or third party once you give authorisation.
Disclosure of personal information:
Your personal information may be disclosed in a number of circumstances including the following:
Third parties where you consent to the use or disclosure
Where required or authorised by law.
To the NDIA and the NDIS Quality and Safeguards Commission if needed.
To service providers to provide appropriate services. This may include third party service providers such as IT service providers, data storages, webhosting, and server providers. This may include parties located, or store data, outside of Australia.
Third parties to collect and process data, such as Google Analytics or other relevant businesses.
As part of a corporate transaction such as a sale, divestiture, merger or acquisition and/or for any other business – related purposes.
To any of our employees, insurers, advisers, suppliers, and subcontractors insofar as reasonably necessary for the purpose set out in this policy.
By providing personal information to us, you consent to us collecting, holding, and disclosing your information in accordance with this Privacy Policy. Where we disclose your personal information to third parties, we will request that the third party follow this policy regarding handling, and disclosure of your personal information.
Storage, Security, and confidentiality of your information:
Your personal information is stored in paper and electronic form in a manner that reasonably protects it from misuse and loss and from unauthorised access, modification, or disclosure. Staff are bound by confidentiality. When your Personal Information is no longer needed for the purpose, it was obtained, we will take reasonable steps to destroy or permanently de identify your Personal Information. However, most of the Personal Information will be stored and kept for a minimum of 7 years or as relevant Australian legislation changesmay require.
Sensitive Information:
You may request certain information to be withheld for personal reasons.
Access to your Personal information:
You may request details of the personal information that we hold about you. There may be some cost to you to cover the cost of retrieving and processing the information if it requires a significant amount of time to locate or collect your information or to present it in an appropriate form. In certain circumstances, as set out in the Privacy Act 1988 [Cth], we may refuse to provide you with personal information that we hold about you.
Maintaining the quality of your Personal information:
We rely on the accuracy of the information you provide to us. If you believe that any information, we hold about you is inaccurate, out of date, incomplete, irrelevant or misleading, please contact us using the details below. We will take reasonable steps to correct any information found to be inaccurate, incomplete, misleading, or out of date.
Privacy Policy Complaints and Enquiries:
If you believe that we have breached the Australian Privacy Principles and wish to make a complaint, please contact us using the details below and provide us with full details of the alleged breach. We will promptly investigate your complaints and respond to you, in writing, setting out the outcome of our investigation and the steps we will take to deal with your complaint.
Amendments:
We may at any time and at our discretion, vary this Privacy Policy by publishing the amended Privacy Policy on our website. We recommend you check our site regularly to ensure you are aware of our current privacy policy.
For any questions or notices, please contact our Privacy Officer at:
Optimum Plan Management
ABN: 546 0212 2332
